🤔Do you see a 'Waiting to install' message after downloading an add-on?
🤔Or can't find in-game currency?

Please refer to this page for troubleshooting steps!

💡Add-on content/DLC/in-game currency support
playstation.com/support/games/…

Having an issue reading a disc with your PS5 console, or have a game stuck in your disc drive?

⚙️PS5 disc troubleshooting
playstation.com/support/hardwa…

A console restriction passcode prevents your child from changing parental controls, ensuring a safe and enjoyable gaming environment!

💡How to prevent your child from changing parental controls settings
playstation.com/support/accoun…

Do you know about the PlayStation Repairs website?

For issues with your PlayStation consoles and controllers, answer a few questions and we can show you how to resolve problems at home or how to set up a repair.

💡PlayStation Repairs
repairs.playstation.com

A PS5 can automatically detect TV specs and select the best available resolution.

You can also customize [Screen and Video] settings for things like resolution, Variable Refresh Rates, and more.

💡How to enable and calibrate 4K resolution on PS5
playstation.com/support/hardwa…

On PS5/PS4, you can play videos and music using
🔹Blu-ray Discs
🔹DVDs
🔹USB drives

Enjoy movies, videos, and music on different media formats with PlayStation consoles🎥🎶

💡How to play videos and music on PS5/PS4
playstation.com/support/hardwa…

Want to type faster in chat on PS5? Try using a supported USB or Bluetooth keyboard ⌨

With PS5 accessories settings, you can customize the key repeat rates for your keyboard!

💡How to use keyboard and mouse on PS5
playstation.com/support/hardwa…

If you experience unexpected freezing or game crashes during gameplay, please try this troubleshooting.

⚙️Troubleshooting PlayStation game freezes or crashes
playstation.com/support/games/…

The PS5 console has four USB ports with different connection speeds.

The ports can be used for various peripheral devices such as wireless controllers and PlayStation VR2.

💡PS5 USB ports guide
playstation.com/support/hardwa…

Forgot your PlayStation™ Network password🤦?

Reset your password from the account management site!

For further support, use the Playstation Online Assistant💬

💡How to reset a PlayStation™Network password
playstation.com/support/accoun…

Concerned about PS5 console noise and/or cooling fan activity?

Place your PS5 in a space with sufficient airflow and clean the air vents as needed✨

💡Console placement and cleaning guide for your PS5
playstation.com/support/hardwa…

PS5 supports IPv6, but it doesn't support IPv6-only network connections.

If an IPv6-only connection is set, please try changing your router settings to enable communication with PS5 and IPv4.

If you would like to troubleshoot with your internet connection or check the status of PlayStation Network services, check out our guides:

💡Connectivity
playstation.com/support/connec…

💡 PlayStation Network Status
status.playstation.com

Learn more about Discord on PS5😀

Here's how to link your PSN and Discord accounts to enable Discord voice chat on your PS5!

💡How to voice chat with Discord on PS5
playstation.com/support/games/…

The PS5 console includes various accessibility features.

Accessibility Tags on the PlayStation Store explain what accessibility features a game supports.

💡How to use accessibility settings on PS5 consoles
playstation.com/support/hardwa…

2 Access controllers can be used simultaneously on a PS5🕹️🕹️

Access controllers can also be used at the same time with a DualSense wireless controller or a DualSense Edge wireless controller🎮

💡How to use an Access controller with other controllers
playstation.com/support/hardwa…

With PlayStation Plus, you can find right service plan for your gaming!

✅PlayStation Plus Essential
✅PlayStation Plus Extra
✅PlayStation Plus Premium

💡PlayStation Plus subscription plan guide
playstation.com/ps-plus/

Stellar Blade™ releases today!

Experience devastating yet graceful acrobatic moves with the DualSense® wireless controller’s adaptive triggers!

💡How to adjust general controller settings
playstation.com/support/hardwa…

After an initial setup of your Access controller, you can
🔹Create/edit custom controller profiles
🔹Swap between profiles
🔹Adjust indicator light brightness
or customize a variety of other settings!

💡How to change settings
playstation.com/support/hardwa…

PS5 system software update 24.03-09.20.00 is available now✨

Please check our page for the latest system software features and how to update.

💡PS5 system software update
playstation.com/support/hardwa…