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The “self-service revolution” has surged in popularity as customers demand more options for service and want to speak less with an agent for more simple, transactional tasks. Read more from Pete Humes: informatech.co/4bkstZx

🚀 Elevate your contact center game with actionable insights from metrics! 📊 Improve response times, boost satisfaction scores, and ace efficiency goals. #ICMI Course: informatech.co/3LTPSXk #ContactCenter #MetricsMatter

Check out this session by the Mayo Clinic- Think Big, Start Small, Move Fast with Brenda Johnson and Courtnie Garteski Bergler on May 15th. Register now for FREE with promo code DIGITALSOCIAL now!

Learn more about Change Management- The Human Side of It by Travis Stuart at NO cost on May 15th! Register now at NO cost with promo code DIGITALSOCIAL!

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“Now is the time for companies to embrace the new age of knowledge,” author Vicki Brackett declares. She adds that we must cultivate knowledge so it can quickly become a valuable natural resource within companies. Read more here: informatech.co/3JBQ7oA

Learn more about AI and the Role of Human Intelligence in Contact Centers with Jeff Rumburg at NO cost on May 15th! Register at NO cost with promo code DIGITALSOCIAL!

Meet our Keynote Speaker, Ryan Campbell at A Digital Experience on May 15th at NO cost. Use promo code DIGITALSOCIAL to register today!

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Jarrod Davis warns us not to be fooled by bolt-on AI. Davis first pauses to define AI as it can mean so many different things. He then addresses the 'uncomfortable questions.” such as how many developers are dedicated to a vendor’s AI solution and more. informatech.co/447S4Cz

Meet Brad Cleveland at A Digital Experience on May 15th at NO cost! Use promo code DIGITALSOCIAL to register! Can't wait to see you!

One month to go!!! Register now at NO cost with promo code DIGITALSOCIAL now! #CX #customerservice #registernow

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In this part two of a special series with author Karin Hurt, she explores how to keep agents calm in the contact center and discusses various practical ways for agents to de-stress while dealing with “difficult customers.” Read more: informatech.co/3JiNmrS

The Agenda is Live! Don't miss out for the Digital Experience on May 15th at NO COST- use promo code DIGITALSOCIAL! #CX #customerservice #digitalevent

Don't forget to register for A Digital Experience at NO COST- Use Promo Code DIGITALSOCIAL! Learn so much in ONE Day! Mark your calendars for May 15, 2024! #customerservice #CX #contactcenter

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Front line agents in a contact center environment have a lot of tasks to perform. They must do so while representing your company. That means angry customers and extended hours taking a toll on agents. Read more from Cynthia Long: informatech.co/3PQ4HME

#FridayFunny #TGIF