Transport for London (@TfL )

Transport for London



Bio 👋 Welcome to our official feed about the Capital’s transport network. instagram.com/transportforlo…
Location London, England
Tweets 56,5K
Followers 2,2M
Following 179
Account created 15-06-2009 12:10:45
ID 47319664


CX Social : Saya V Hi Saya, thanks for your message and I'm sorry you were overcharged. To have this refunded please click the following link: goo.gl/1NtBKE

CX Social : i, vicky Hi, we will review your charges and arrange a refund where due. Please send us details using > tfl.gov.uk/help-and-conta…

CX Social : Cate Evans Hi Cate, if you are using a first generation Oyster card, we can send you a free replacement in the post. Please phone our helpline on 0343 222 1234 (between 8am and 8pm) to have this arranged.

CX Social : Teresa Fritschi You should be capped over the course of a day. It is possible to incur an overcharge if a touch you made hasn't registered. If you're worried about being overcharged and would like to have a refund arranged please phone our helpline on 0343 222 1234 (between 8am and 8pm).

CX Social : Gareth Joice Hi Gareth, it may be handed into a station. If you fill out a lost property form, the Lost Property Office will let you know, if the item is matched. You can find the form online, here: bit.ly/1Pn9o83 thanks, Jo.

CX Social : Chen Hi, your wallet is at the station but will need to be collected today otherwise it will be sent to our Lost property department

CX Social : tessa Hi Tessa, please phone our helpline on 0343 222 1234 for help arranging the transfer; lines are open till 20:00.

CX Social : Chandni D Patel Hi Chandni, please sign into your Contactless online account to contact us or call 0343 222 1234 for us to look into this. If you don't have an account already, please see link to create one: tfl.gov.uk/fares-and-paym… Thanks

CX Social : Chen Hi Chen, I can contact the station to see if they have it. Can you give me a brief description of what your wallet looks like?

CX Social : Joe Hi Joe, please call 03432221234 option 2,4 (8am-8pm) to have this looked into with one of our Contactless agents