Your organization is only as good as the employees who feel empowered to proactively engage with customers, identify opportunities for improvement, and implement innovative solutions to meet evolving needs. bit.ly/lilcxfoundatio…

Feeling overwhelmed with the challenges of improving #CustomerExperience at your organization? We're here to help! 🧭 Take the FREE CXI® Compass assessment at bit.ly/444lDUQ

The increasing consumer demand for sustainability & transparency is a call to action for all businesses. One step that business leaders can take regarding green initiatives is to conduct a #SustainabilityAudit . Learn more at CMSWire.com. 🌱

bit.ly/4417BCG

CX leaders who collaborate cross-functionally are 27% more likely to have a high rate of #ROI on their program, according to GetFeedback's 2022 State of CX Report. Find 3 things every successful #CustomerExperience program needs in this CMSWire.com article: bit.ly/3zx06Yo

Want to increase cross-functional #CX buy-in? Show how the daily efforts of every individual in an organization drive #CustomerExperience outcomes by celebrating those who are in the background making things happen.

Find more methods here: bit.ly/3zMRVqE?utm_ca… #CX Success

As #CX leaders, we know the importance of data in justifying our actions & making decisions. But what if you don't have the necessary data? Tune in to episode 23 of my Experience Action #Podcast to learn about how to get creative with what data can be!

bit.ly/45YHn5I?utm_ca…

Looking forward to soaking up knowledge and connecting with industry leaders at the Qualtrics X4 Summit on May 1st. If you're attending, let's connect and chat about all things CX. See you there! If you still haven't registered, there's still time: qualtrics.com/x4summit/?utm_…

Customers need to be the center of your entire customer journey. It's never been more important to understand your customers & what they value. Where does your customer experience begin? Listen to this episode of Integrity Solutions's Mental Selling Podcast. bit.ly/3NgI9CC?utm_ca…

🛒 Retailers: you can improve in-store experiences by using an integrated feedback management. In this NICE article, you will learn how to start with strategy so you can begin with the end in mind.

#CX

bit.ly/3NhiMR7?utm_ca…

What can you learn in 12 minutes? Plenty! 🎙️ In this episode of my Experience Action #Podcast , you will hear about unique innovations connecting #CustomerExperience from 🎵 Spotify USA, 👓 Warby Parker, 💻 Slack, and 🧩 LEGO.

Check it out!

bit.ly/3CJQeuK?utm_ca…

If you're looking for a customer referral, testimonial, or product review, the best time to ask is the moment they're excited and happy to be a customer. Asking at the right moment is often crucial. Find more key moments & feedback questions here: experienceinvestigators.com/connect-with-c…

Regardless of the ups and downs and unique challenges of these last few years, a periodic review is a good exercise for #CX Leaders . Even if it's difficult.

Here are five questions to help you reflect and review your #CX efforts: bit.ly/3OBenbl?utm_ca…

#CustomerExperience

One of the most underrated truths about customer experience:

It's more profitable to prioritize long-term customer satisfaction and loyalty than to focus on short-term gains.

Discover how to prove the value of customer experience this Wednesday:
experienceinvestigators.com/proving-CX-val…

Have a question about customer experience, employee experience, leadership, or teamwork? Record it here {permalink}, so we can discuss it on the Experience Action podcast! Thank you for helping us turn ideas into ACTIONS!

#CX requires us to focus on customers, which leads us to feeling more empathetic and grateful. This is one of the top 🔟 ways #customerexperience makes a better world. This episode of the #ExperienceActionPodcast presents more: bit.ly/3JWRMX1?utm_ca…

🔥 I want to know… What burning #EmployeeExperience questions do you have? Leave a voicemail for me and I may answer your question on my Experience Action Podcast.

bit.ly/3JnR5F9?utm_ca…

I'm going LIVE right now to share why customer journey touchpoints are important to customer experience leaders, then answer your questions in a live Q&A.

Join the community here: youtube.com/live/zSDXJrCLW…

When we participate in loyalty programs and use the discounts they send us, we activate loyalty for that brand. There are specific ways that these increase retention and stickiness with customers. But when they go wrong, they can lead to… experienceinvestigators.com/connect-with-c…

What is a customer journey touchpoint? And, why should customer experience leaders care about them?

Join my live Q&A this Friday. There will be answers to these questions and more.

Tune in at youtube.com/live/zSDXJrCLW…

Get a proven process to clearly define your CX strategy! 👏 CXI Ground School™ combines action-driven education (from a CX Veteran) WITH built-in tools and support to help you get the best results for your organization: experienceinvestigators.com/cxi-flight-sch…