Where have all the CX champions gone? Why is the gap so large b/t what customers expect and what brands deliver. Some interesting findings. bit.ly/3ind698 #cx #analytics #martech #mit #mit smr

How 'responsible' are your org's marketing practices? It can be a true competitive differentiator! #dataprivacy #generativeAI #mrm bit.ly/3LqAbqG

Bringing machine learning into marketing CAN improve business results. Here's how. bit.ly/31xeQDl #marketing #analytics #machinelearning #datascience

Relevant, real-time #CX - #consumer perception vs. #brand reality. #martech bit.ly/3TsATWp

Does your organization have technical debt? I am sure the answer is yes. It impacts more than just the bottom line - my take on how it impacts #CX . #techdebt #EX bit.ly/3KQJctn

Generative AI is primed to do a lot more than just create marketing content - my take on the next generation of #genAI use cases in marketing. #martech #generativeai #marketing #cdp #analytics bit.ly/4dff8nb

Wondering about the #metaverse and all the hype? How can your business get in the game? #marketing bit.ly/3DGAfgN

How will the merger of #marketing and #advertising impact the #metaverse as it evolves? What are your thoughts? bit.ly/3ocBzRy

What are the benefits of moving #ai from the 'back-office' to the 'front-office'? My take: bit.ly/3LrcH4z

How can ad publishers take back control from big tech and rebuild trust? It comes from creating the right 'value exchange' - leveraging #firstparty data & the right #adtech bit.ly/3Cob017 #analytics #software #advertising #sellside

Where should you invest to make your #customerjourneys and your #moments based #marketing matter? #digital #cx #personalization #moments oftruth bit.ly/2OAiz0N

Actions your organization can take to truly #democratize customer experience. #cx #data #analytics bit.ly/3HqgYnd

What underpins #GenAI to form the 'natural language' of #marketing ? My take: bit.ly/3PV5xI0

What's your organization's plan when third party cookies are no longer around? Here are five tips to prepare for 2023! #firstparty #thirdparty #adtech #martech #analytics bit.ly/3r2Q7G1

Will privacy-enhancing technologies ( #pets ) be key in securing #first -party #data ? bit.ly/3N0KhOd

Here are a few tips to inform your #data cleanroom strategy! #dcr #cx #secondparty #ad #data bit.ly/3TO5JZ9

Here are a few tips and tricks on how to use a #responsiblemarketing framework to reduce the complexity & sprawl that exists in so many marketing organizations today.

bit.ly/3pVYW6c

#Analytics can help #marketing escape poor customer engagement and #cx practices. Here's how: bit.ly/2PAkKiU

Digital Twins (or a virtual representation of an actual customer) will have many useful purposes for marketing and customer engagement in the future. Check out the story in Destination CRM! It covers creation and use cases around #digital twinning! bit.ly/3fIKyte

If you struggle with customer acquisition costs and measuring lifetime value, take a look at the customer experience! #cx #analytics #scale bit.ly/2w17JIb