This is getting interesting..

For those attending SOCAP Spring Symposium, check out my session: 'AI in Customer Service.' I will cover 1) how new tech is transforming the industry and 2) proven best practices. Naturally, the session will include a special focus on Generative AI. I hope to see you there!

ICYMI: Check out my Salesforce+ segment from World Tour NYC to learn how AI and other technologies enable better customer and service agent experiences.

salesforce.com/plus/experienc…

Happy May

'Wanting to use technology to drive the best customer experience possible.'

Kevin Quigley is a #Serviceblazer .

Join the community today: sforce.co/3UdggyJ

Kevin Quigley Three points and they're all spot on, Kevin! The Einstein Copilot takeover is in full force, helping to transform businesses and deliver stronger, AI-powered customer experiences. Read up on all the details here: sforce.co/3QioaWD #SalesforceTour NYC

I'll be live on Salesforce+ at 1:30 ET talking about AI. Tune in or come hang out in the Salesforce+ Set Viewing Area!

salesforce.com/plus/experienc…

Key takeaways from the Salesforce World Tour NYC keynote:

- Salesforce offers Data Cloud as the magic element for effective AI grounding
- Their platform provides the means to create and EXECUTE action plans
- Copilot will be everywhere, including Slack and Tableau

Alrighty come and find me #Serviceblazers

Hint: I'm at the Trailblazer Theater in the back of the Campground.

Start your World Tour NYC off with some advice from a friendly face 🙂

No matter how you're attending World Tour NYC on Thursday, I hope you're adding some interesting sessions to your agenda! 👀

In-person: reg.salesforce.com/flow/plus/wtny…

Online: salesforce.com/plus/experienc…

Alright, I'll play. No doubt that Generative AI will be a highlight for all; I'm most excited to learn about the methods and measurements that other leaders are employing in different scenarios (moreso than tech demos).

What are you most excited for?

This sounds very useful. I wonder if OpenAI's partners will eventually incorporate this option (and efficiency) into their solutions 👀 Microsoft Salesforce

Cool to see how the Meta AI in WhatsApp seems to be aware of how its approach compares to its competitors.

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You're going to want to delete the '-preview' from your API call. Trust me.