We've launched our latest focus report today - calling for more awareness about personal budgets for families of children with Education, Health and Care Plans lgo.org.uk/information-ce…

We've launched our latest focus report today - calling for more awareness about personal budgets for families of children with Education, Health and Care Plans lgo.org.uk/information-ce…

We've issued our Annual Review of Adult Social Care Complaints for 2022-23: lgo.org.uk/information-ce…

Local councils across England have a broad range of tools to tackle #antisocialbehaviour but we're finding many are either not using them or don't fully understand the powers they have to help. lgo.org.uk/information-ce…

SPECIAL REPORT: Councils aren't doing enough to help victims of antisocial behaviour lgo.org.uk/information-ce…

SPECIAL REPORT: Councils aren't doing enough to help victims of antisocial behaviour lgo.org.uk/information-ce…

ICYMI: Our first joint investigation with Housing Ombudsman finds 🏹 My Nottingham and Nottingham City Council Housing Services at fault for not helping a vulnerable tenant faced with antisocial behaviour
lgo.org.uk/information-ce…

Complaints - a window into good corporate governance and improvement.
Our blog post with Centre for Governance and Scrutiny (CfGS) on the role of Monitoring Officers
cfgs.org.uk/blog-complaint…

'Local authorities have an opportunity to improve outcomes for SEND families by investing in good complaint handling.'
Our response to Administrative Justice Council report
lgo.org.uk/information-ce…

REPORT: Local couple lost trade because Gloucester City Council did not properly investigate noise nuisance from neighbouring business lgo.org.uk/information-ce…

Great to meet with LG & SC Ombudsman today, discussing our work to protect and promote the rights of social care users. We've just signed a memorandum of understanding to help us keep building on our work together. Read more: orlo.uk/0SP09

From education to elderly care and housing, our latest statistics shed light on the harsh realities people across the country face in crucial aspects of their lives. lgo.org.uk/information-ce…

We’ve just released our complaints statistics for all authorities in England for 2022-23. Find out how your area performed and what it means for you. #ComplaintsStatistics lgo.org.uk/information-ce…

REPORT: Leicester care provider refuses to pay remedy to former resident lgo.org.uk/information-ce…

REPORT: Stockton-on-Tees to improve its education transport policy for young adults following Ombudsman investigation: lgo.org.uk/information-ce…

We've asked West Northamptonshire Council to look at the cases of eight other children and young people out of education following a complaint: lgo.org.uk/information-ce…

Paul Najsarek has been appointed as the interim Local Government and Social Care Ombudsman, following the retirement of current Ombudsman Michael King at the end of the month. lgo.org.uk/information-ce…

NEW REPORT: We would have expected the right systems and processes for helping people at risk of homelessness to have been embedded by now but too often we are finding councils at fault lgo.org.uk/information-ce…

Five years after the Homelessness Reduction Act was introduced to give councils greater responsibilities to help people, some councils are still failing the most vulnerable people in society: lgo.org.uk/information-ce…

NEW REPORT: Some councils are still not getting it right for people who come to them looking for help when threatened with homelessness. lgo.org.uk/information-ce…