Morbid Knowledge this dad is a legend ❤️

Generative AI is all the buzz, but what's really happening in companies--and how do employees and consumers respond to the technology? Join Robin Gareiss TOMORROW at 11am ET in #webinar ! #GenerativeAI #AI #CX

brighttalk.com/webcast/18674/…

Here are a couple of photos of our #EnterpriseConnect panel session on how #AI is affecting hiring practices in the #contactcenter . Thanks, Robin Gareiss, for moderating the panel. #ExperiencesThatMatter #CX

So adorable!!

Google dropped VideoPoet, and it's insane

It's like ChatGPT for:
- Text-to-Video
- Image-to-Video
- Inpainting
- Video Editing

Here're 10 wild examples:

Join Robin Gareiss from Metrigy, and Cognigy's Alan Ranger on March 6, 2024, at 2 pm EDT for our FREE webinar: 'Shaping a New CX: The Rise of Generative AI-Powered Agent CoPilots'.

Secure your spot now: hubs.la/Q02mZldL0

#AI #Webinar #Cognigy #Metrigy

We just had one of the biggest days in AI.

Huge developments from Sam Altman/GPT-5, NVIDIA, OpenAI, Cohere, Andrej Karpathy, Nous, and ElevenLabs.

Here's EVERYTHING you need to know:

Join Robin Gareiss & NICE in #webinar on 1/25 at 2pm ET & identify where healthcare is deficient compared to other industries in its ability to provide a stellar patient experience & much more! #CX #Healthcare

theberylinstitute.org/product/why-it…

ujet.cx Founder and CEO, Anand Janefalkar, shares his unique perspective on generative AI, AI innovation, and the AI-empowered future of CX with Robin Gareiss, CEO and Principal Analyst at Metrigy

📽 Watch Part 1 here: tinyurl.com/55b7kwxs

#Blog by Robin Gareiss - Business leaders and consumers are understandably reluctant to embrace #AI right now – but research shows they don’t see federal oversight as the response to their concerns about the new technology.

metrigy.com/majority-dont-…

AI NEWS: Google just admitted the mind-blowing Gemini AI demo was staged.

Plus, significant developments in AI from, Grok, Berkeley AI Research, AI regulation in the EU, NotebookLM, Seattle/UW Medicine, and 9 new AI tools.

Here's everything you need to know:

#ICYMI webinar with Robin Gareiss & NICE available on demand! Learn how #AI helps with containment, self-service, & #agent productivity, & moving forward, what truly transformational changes could take place more broadly in the workplace.

brighttalk.com/webcast/18674/…

Join our webinar to uncover tangible #ROI from #AI , backed by compelling Metrigy research, featuring Robin Gareiss, CEO & Principal Analyst of Metrigy, and understand how it can enhance customer interactions with your brand. Register now! #Five9 #CXNation spr.ly/6019uStH1

In this webinar, we'll discuss what you should be doing today with #AI , and what's possible in the future. For instance, can we change or shorten our work week because of AI? How should you prioritize the numerous projects you could be doing to improve #CX using AI and…

By using customer insights, midsize CX leaders can solve emerging problems more effectively and compete with larger companies.

Get insights from Robin Gareiss of Metrigy on how a VoC program can improve your CX >> okt.to/IfpY4e

Data is (obviously) such a huge part of any #AI initiatives, particularly in #CX . Many tech vendors have solutions and strategies for CX/IT leaders. But few enterprises have addressed the myriad problems that exist.

Verint sees data is one of the three components of its Open…

VP of corporate marketing Jasen Williams kicks off #VerintAnalystDays , saying the focus will be on the importance of an open CCaaS platform.

#CX #contactcenter #AI #bots

Verint Bot pricing model shows huge #ROI . In an example with Verint's Voice Containment Bot at #VerintAnalystDays , CEO Dan Bodner showed these figures:

$5.50 cost of agent labor per interaction
$0.06 cost of Verint software to empower agent
$0.20 cost of Verint bot per contained…

Join our webinar to uncover tangible #ROI from #AI , backed by compelling Metrigy research, featuring Robin Gareiss, CEO & Principal Analyst of Metrigy, and understand how it can enhance customer interactions with your brand. Register now! #Five9 #CXNation spr.ly/6012uqYXI

🚨Breaking 🚨

Pricing leaks ahead of OpenAI dev day

128k context GPT-4 Turbo released at 1/3rd input price and 1/2 output price of current GPT-4

GPT-3.5 input cost slashed by 33%

Assistants api planned for release to provide code interpreter and retrieval via api

Fine-tuned…