Rob Burley
@RobBurl
Author, TV person at Sky News, Ex-BBC Head of Political Programmes. LFC. Living, irritatingly, with Parkinson's. Agent: Jack Fogg at https://t.co/9npWoQZSxW
ID:133269529
https://lnk.to/lyingbastard 15-04-2010 12:41:08
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Rob Burley Martin Lewis I've had cause in the last week to call MasterCard, Visa, BT and Tesco. The FAQ pages, even Mastercards >100Qs never have the question the I need an answer for. They all bounce you back to the Web site. Person to person service has perished.
The next week is going to be an emotional one at Liverpool Football Club and looking at our releases over the next week I feel The Anfield Wrap is marking the departure of the manager in a suitably epic way. Loads of amazing stuff, lots already recorded. Can’t wait
Rob Burley virginatlantic I became fed up with this after setting up my business in 2022. I’m looking for suppliers who prize human contact over efficiency. I don’t say this as a tech hater. I do hate tech done badly.
Thoughts here (need updating)
distinctivecomms.co.uk/comms-in-the-a…
Why can't companies - this time it's virginatlantic - see that the reason we call their customer care line is not because we need to be pointed to their website. We know they have a website, we're not stupid, the point is it can't help us. Infuriating.
I love them. I never tire of them. I just want more and I'm getting more. Thank you The Beatles