I wanted to say everything. In the end I mainly just listened. Jurgen does that. You get to listen tomorrow

Always love this video of President Carter greeting literally every passenger aboard the commercial flight he’s on

Too easy. Some more obscure airport vibes later. Yes, this is O‘Hare, where the arrival rank for Uber and Lyft is like the opening scene from a dystopian 80s movie about life in the 2020s.

Rob Burley I’d recognise the airport from Home Alone anywhere. Chicago O’Hare.

👏👏👏👏👏👏

Ok airport fans: it’s a huge one! Where?

Plight of freelancers was mentioned on stage during last night’s BAFTAs and this is a thread worth reading. As is the comment about news publishing industry being in similar situation

I’m in complete agreement with Dawn on the ceiling. It’s Ronald Reagan/National Airport in Washington DC. More airport quizzes down the road.

And today in name that airport, the airport is?

Rob Burley Martin Lewis I've had cause in the last week to call MasterCard, Visa, BT and Tesco. The FAQ pages, even Mastercards >100Qs never have the question the I need an answer for. They all bounce you back to the Web site. Person to person service has perished.

The next week is going to be an emotional one at Liverpool Football Club and looking at our releases over the next week I feel The Anfield Wrap is marking the departure of the manager in a suitably epic way. Loads of amazing stuff, lots already recorded. Can’t wait

Absolutely fantastic clip - nice one Dino Sofos

Apparently Martin Lewis is looking into this. I think people are really sick of it.

So we're all fed up with bogus unexpected call volumes, and dead end directions to the internet. Just employ more staff to speak to us please! I should add: when I eventually found a human, Joanne Lovett at @virginatlantic was a superstar - give her a pay rise & more colleagues!!

Rob Burley virginatlantic I became fed up with this after setting up my business in 2022. I’m looking for suppliers who prize human contact over efficiency. I don’t say this as a tech hater. I do hate tech done badly.

Thoughts here (need updating)

distinctivecomms.co.uk/comms-in-the-a…

Why can't companies - this time it's virginatlantic - see that the reason we call their customer care line is not because we need to be pointed to their website. We know they have a website, we're not stupid, the point is it can't help us. Infuriating.

Is “gaslighting” a concept that’s universally understood. It seems to be the Labour word of choice for govt on economy but just seems a bit of a niche choice of word (btw I know where it comes from and how long it’s been around)

I'd been avoiding my friend Jens Söring for months. Whenever his emails arrived, I’d open a reply window and stare with dread at the blinking cursor. I no longer knew what to say to him, this man who'd spent 33 years in prison for a double homicide he swore he didn’t commit. /🧵

New play, about to drop back home. And this one means a lot….

PUNCH - the Nottingham Playhouse - starts this Saturday…

I love them. I never tire of them. I just want more and I'm getting more. Thank you The Beatles