PL-ai-N Speak: Trailblazing CX - Fostering Community in the Great Outdoors x.com/i/broadcasts/1…

Shoutout to HiOperator Team for building and launching SuperSAT!

Proactively measure customer satisfaction to delight customers with every interaction using SuperSAT by HiQ — our CX Empowerment Hub.

If you haven’t tried it, now’s the time.
hiq.cx

👏 Day 2 of SuperSAT’s Product Hunt Launch with increasing support!! 👏

Measure #customersatisfaction for 100% of customer interactions — even when a customer doesn’t answer your #CSAT survey.

Visit and comment on Product Hunt. bit.ly/SuperSATProduc…

🌟SuperSAT on Product Hunt! Continue the momentum 🌟

Get strong indications about #CustomerSatisfaction while a conversation is happening to delight every customer.

Visit and comment on Product Hunt.

bit.ly/SuperSATProduc…

🚀 Product Hunt launch: April 10, 12:01 am PDT! 🚀

Introducing SuperSAT:
🔍Analyze 100% of interactions in real-time
📈Update score instantly
👀Dashboard for evolving sentiment
🌟Intervene when needed for positive interactions

Support our launch! bit.ly/SuperSATProduc…

#Customersupport has a CSAT problem!

⏱️ Scores come post-conversation, which hides nuance
📉 Only 10-30% of customers report CSAT
💸 Reports lag behind, relying on pricey audits for retroactive solutions

How do you tackle CSAT hurdles?

Our answer on Product Hunt next week!

What does it mean to measure #CSAT during a #CustomerExperience ?

Bernard Slowey 🇮🇪 at Salesforce measures digital CSAT during key moments within self-service experiences.

We put our spin on real-time CSAT reporting. Stay tuned!

PL-ai-N Speak: Bridging Success to Service in Retail Apparel x.com/i/broadcasts/1…

CSAT is becoming a metric of the past.

As a lagging indicator, it measures success after a customer interaction.

When you receive a CSAT score, the problem’s solved and the customer’s moved on.

If #CX departments could obtain #CSAT feedback on all interactions, it could drive entirely new opportunities.
1. Real-time customer sentiment
2. Complete customer visibility
3. Clear root-cause identification
4. Steer interactions to positive
What CX dream would you fulfill?

Turns out only 1 in 10 #customers respond to customer feedback surveys.

How often do you answer the #CS AT question at the end of your #CS interactions?

PL-ai-N Speak: The Golden Rule in CX - A Blueprint for Service Excellence x.com/i/broadcasts/1…

Our solutions are so helpful and delightful that even our partner's customers suggest that our generative AI agents get a raise! Just imagine how we can elevate your businesses' CX experience. #customersupport #rave #generativeAI #customerexperience

PL-ai-N Speak: Humanizing AI CX with Luxury Strategies x.com/i/broadcasts/1…

PL-ai-N Speak: The Art of Balancing Tech and Personal Touch x.com/i/broadcasts/1…

I need to reset my password. Can #AI help with that?

HiOperator’s Liz Tsai says this task is one of many that will free up customer service reps for more complex issues. Read more: on.ypo.org/48pnVjm

#business #innovation #technology

PL-ai-N Speak: Salesforce Customer Success — Refining the Digital Journey x.com/i/broadcasts/1…

Grins & Wins - Crafting CX Excellence in Medicine x.com/i/broadcasts/1…

I need to reset my password. Can #AI help with that?

HiOperator’s Liz Tsai says this task is one of many that will free up customer service reps for more complex issues. Read more: on.ypo.org/48pnVjm

#business #innovation #technology

Tailored Touches — Personalized Service in Formal Wear Rentals x.com/i/broadcasts/1…