Observation: There's an unlimited supply of hearts on X.

Signs that inspire confidence.

What a wonderful evening. Thank you so much for hosting us!

That’s a wrap on BOMSI ‘23, the Behavioral Operations Management Summer Institute for doctoral students at Harvard Business School. Steve Leider and Jordan Tong are the best co-conspirators imaginable, and the future of our field is bright! INFORMS @PomsSociety #bom

.Aisha Rahim MD, it was a joy to work with you and your colleagues. Thanks to Harvard Macy for bringing us together — my first time teaching at @HarvardMed.

This one speaks to me.

Fixable is a masterclass in how to empathetically diagnose the root causes of workplace problems and how to systematically and collaboratively solve them. The role modeling by Anne Morriss and Frances Frei is spectacular.

The 2023 Behavioral Operations Management Summer Institute for doctoral students is coming to Harvard Business School June 11-15. Steve Leider, Jordan Tong, and I first hosted BOMSI in 2019 at University of Michigan, and we’re excited for the next one. Join us! Details are here: tinyurl.com/bomsi2023

Autocorrect just switched vice-versa to vice-Versace. Who does my phone think I am?

In 2015, I gave a talk at Google. Right before I went on, I saw a magnificent donut with Captain Crunch cereal on top. I passed it up to stay sharp. I’ve regretted it ever since. Until today, when I found the “Oh Captain, My Captain” at Voodoo Doughnut. I ate 2. I regret nothing.

The operational benefits of shared medical appointments in nature.

Totally agree. In experiential services, customers served/unit time captures volume. Info exchanged/unit time impacts value. Ryan Buell Nazlı Sönmez S. Kavitha R Venkatesh & I find shared medical appointments ↑ info exchanged per minute. Paper at
tinyurl.com/2zfh2auw

Slow checkout lanes! Customers and employees have different needs and preferences. Transparently designing solutions that better meet people where they are can set everyone up for an improved experience.

Your cashier today was self.

Inclusion is a start, but we can't stop there. How can we ensure people feel safe, welcomed, celebrated, and cherished? Frances Frei Anne Morriss

Magic.

An ominous and prophetic summary from the dissent: “A State can thus transform what, when freely undertaken is a wonder into what, when forced, may be a nightmare.”

Let’s channel Frederick Douglass, Gloria Steinem and John Lewis. We are playing the long game, and we will win.